Frequently Asked Questions

MultiFire FAQs | Fireplaces, Gas Fireplaces, Pizza Ovens, and Braais

MultiFire Frequently Asked Questions (FAQs)

Welcome to MultiFire! We’ve compiled a list of frequently asked questions to help you find the information you need about our products, services, and policies. If you don’t see your question here, don’t hesitate to reach out to us. We’re always ready to assist!

General Questions About Fireplaces and Braais

1. What products does MultiFire specialize in?

We provide a wide range of high-quality heating and outdoor cooking products, including:

  • Fireplaces: Freestanding, built-in, closed combustion, gas, wood-burning, and bioethanol models.
  • Braais: Built-in and freestanding options, available in wood and gas configurations.
  • Pizza Ovens: Premium wood-fired and gas-powered pizza ovens.
  • Fire Pits: Stylish and durable designs in both wood-burning and gas models.

2. Where is MultiFire located?

We’re proudly based in Gauteng, South Africa, and serve customers nationwide. For physical showroom locations and detailed address information, please visit our Contact Us page on the website.

3. Can I shop online?

Yes, our website features a user-friendly online shopping experience. You can browse our catalog, select your products, and complete your purchase directly online. We’ll deliver your order to your specified address.

4. Do you have a physical showroom?

Yes, we invite you to visit our showroom to explore our range of fireplaces, braais, pizza ovens, and fire pits in person. Our team will be happy to provide demonstrations and advice. Showroom locations and visiting hours are available on our Contact Us page.

Product-Specific Questions

5. What are the benefits of closed combustion fireplaces?

Closed combustion fireplaces are designed for high efficiency and reduced emissions. They use a sealed system to control airflow, offering better fuel efficiency, increased heat output, and less environmental impact compared to traditional fireplaces.

6. Are your gas braais safe to use?

Yes, all our gas braais include safety features such as Flame Failure Devices, ensuring that the gas supply is automatically shut off if the flame goes out. Additionally, our products are built to meet strict safety and performance standards.

7. Do your pizza ovens come with any included accessories?

Many of our pizza ovens come equipped with essential accessories such as:

  • Pizza paddles for handling dough.
  • Built-in thermometers for precise temperature control.
  • Adjustable vents for heat regulation.

Specific accessories vary by model, so please refer to the product descriptions for details.

8. Can your fire pits be used year-round?

Yes, our fire pits are designed to withstand outdoor use throughout the year. However, we recommend covering them or storing them indoors during extreme weather conditions to extend their lifespan and maintain their appearance.

9. Are your bioethanol fireplaces eco-friendly?

Yes, bioethanol fireplaces produce no smoke, soot, or harmful emissions, making them an environmentally friendly choice. They are also flueless, making installation simple and versatile.

Order & Delivery

10. How long does delivery take?

Delivery times vary depending on your location and the product ordered.

11. Do you offer international shipping?

At this time, we only ship within South Africa. If you’re located outside South Africa and interested in our products, please contact us to discuss potential options.

12. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Major credit and debit cards
  • EFT (Electronic Funds Transfer)
  • Other online payment methods (details at checkout)

Returns & Warranties

13. Do your products come with warranties?

Yes, all our products include manufacturer warranties to ensure your peace of mind. Warranty terms and conditions vary by product, so please check the specific details provided on the product pages or contact us for clarification.

14. What is your return policy?

We accept returns on unused, undamaged products in their original packaging within 7 days of delivery. Please refer to our Returns Policy page for the full terms and instructions on how to initiate a return.

Installation & Maintenance

15. Do you offer installation services?

We don’t perform installations directly, but we can recommend professional installers to ensure safe and proper setup of your fireplace, braai, or pizza oven.

16. What maintenance is required for your products?

Regular maintenance is key to keeping your fireplace, braai, or oven in excellent condition. This includes:

  • Cleaning ash trays and fire chambers.
  • Checking gas lines and burners periodically.
  • Inspecting and cleaning flue systems annually.

Refer to the user manual provided with your product for detailed maintenance instructions.

17. Can I get technical advice for installation or maintenance?

Absolutely! Our team is always available to provide guidance on installation, maintenance, and troubleshooting. Contact us via phone or email for assistance.

Support

18. How can I contact MultiFire for support?

You can reach us via:

  • Phone: 012 492 9834
  • Email: info@multifire.co.za
  • Website Contact Form: Available on our Contact Us page.

Our support team is available during business hours to assist with any queries.

20. Do you offer custom solutions for large projects?

Yes, we work with architects, designers, and homeowners to create custom heating and outdoor cooking solutions. Contact us to discuss your project needs.

Closing Statement

We hope this FAQ has been helpful. For further questions, feel free to reach out to us. At MultiFire, we’re passionate about helping you create warm, inviting, and functional spaces!

SEARCH YOUR KW RESULT

Understanding Wood Fire kW Output

To generate heat, a fire needs three essential elements: fuel, heat, and oxygen. In the case of a wood-burning fireplace, the type and condition of the wood significantly impact the amount of heat (measured in kilowatts (kW)) produced.

How kW Output is Calculated

  • Air-dried wood (20% moisture): ~4.2 kW per kilogram ✅ Recommended
  • Wet wood (60% moisture): ~1.68 kW per kilogram ❌ Not Recommended

Since drier wood burns more efficiently, burning wet wood reduces heat output and causes increased carbon emissions, more smoke, and excessive soot buildup in the chimney and on the glass of closed-combustion fireplaces. This not only lowers efficiency but also increases maintenance requirements and the risk of creosote buildup, which can lead to chimney fires.

How kW Output Works in Fireplaces

  • Fireplace Design: Freestanding closed-combustion stoves are highly efficient, directing most of the heat into the room, while open fireplaces lose much of the generated heat through the chimney.
  • Fireplace Efficiency: If a fireplace is 70% efficient, only 70% of the heat produced by the burning wood is transferred into the room.
  • Airflow & Combustion: A well-balanced air supply ensures steady heat output, while too much oxygen can lead to rapid wood consumption without additional heat gain.

Calculating the Right Fireplace kW for a Room

  1. Calculate the room volume: Length × Width × Height
  2. Adjust for insulation quality:
    • Well-insulated: ~0.04 kW per cubic meter
    • Average insulation: ~0.05 kW per cubic meter
    • Poorly insulated: ~0.06 kW per cubic meter
  3. Account for fireplace efficiency: Divide the total kW requirement by the efficiency rating to get the actual fireplace size needed.

Key Takeaway

Burning dry wood ensures higher efficiency, lower emissions, and cleaner operation. Wet wood not only produces less heat but also leads to more smoke, increased carbon emissions, and faster soot buildup in your fireplace and chimney. For best results, always burn properly seasoned wood!